9kiss respects the privacy of every member. This policy clearly explains the types of data we collect, how it is used, who can access it, and your rights as a 9kiss platform user in Malaysia.
9kiss Privacy Commitment: We do not sell, rent, or disclose your personal information to any third party for marketing purposes without your explicit consent. Your privacy is not just a legal obligation — it is the foundation of trust we build with every 9kiss member.
This Privacy Policy is published by 9kiss ("we", "our platform") and applies to all users who access or use the 9kiss website, mobile app, and related services. This document is prepared in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) and international data protection standards.
As an online wagering platform serving users in Malaysia, 9kiss understands how sensitive financial and personal information can be. That's why we invest seriously in security infrastructure and data management best practices to keep your information protected at all times.
By using the 9kiss platform, you agree to the collection and use of information as described in this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of our platform.
9kiss collects data necessary to provide you with a secure, seamless, and high-quality service. The following are the categories of data we collect:
| Data Category | Type of Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, IC number, date of birth, photo | Identity verification (KYC) & fraud prevention |
| Contact Data | Phone number, email address, residential address | Account communications & customer support |
| Financial Data | Bank account number, e-wallet, transaction records | Deposit & withdrawal processing and AML compliance |
| Usage Data | Game logs, betting records, platform activity | Account security & service improvements |
| Technical Data | IP address, device type, browser, operating system | Fraud detection & platform optimisation |
| Cookie Data | Session preferences, language settings, login tokens | Enhanced user experience |
We only collect data that is strictly necessary for the stated purposes. We do not collect sensitive information such as medical data, religious beliefs, or political views.
Collected data is used solely for the following purposes and will not be used beyond the stated scope without your consent:
We do not use your data to make automated decisions that significantly affect you without human oversight. Any important decisions relating to your account will be reviewed by our team.
9kiss does not sell or rent your personal data to any third party. However, in certain situations, we may need to share your information with the following parties:
All third parties working with 9kiss are required to comply with data protection standards equivalent to ours and are not permitted to use your data for any purpose beyond what has been agreed.
Any cross-border data transfers are carried out with adequate safeguards, including standard data transfer agreements and appropriate technical security controls.
The security of your data is an absolute priority for 9kiss. We implement multiple layers of technical and organisational safeguards to protect your data from unauthorised access, loss, or misuse.
Data Retention Period: We retain your personal data for as long as your account is active, plus any additional period required by law — typically 7 years for financial records in accordance with Malaysia's PDPA and tax law requirements. Once this period expires, your data will be securely deleted or anonymised.
While we take all reasonable steps to protect your data, no security system is entirely foolproof. You are also responsible for keeping your account password safe and not disclosing it to anyone.
9kiss uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. Cookies are small text files stored on your device when you visit our website.
Types of cookies we use:
You can manage cookie settings through your browser settings. However, disabling certain cookies may affect platform functionality and your user experience.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and 9kiss's internal policies, you have the following rights regarding your personal data:
To exercise any of the rights above, please contact the 9kiss support team via live chat or our official email. We will process your request within 14 business days. For complex cases, this period may be extended up to 30 days with prior notice to you.
Some requests to delete or restrict processing may not be fully fulfilled if the data is required to meet our legal obligations, including financial record-keeping requirements under Malaysian law.
The 9kiss platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data from minors.
If we discover that we have collected data from someone under the age of 18, we will take immediate action to delete that data and close the associated account. If you believe a minor has registered on our platform, please contact us immediately so we can take the appropriate steps.
The 9kiss platform may contain links or references to third-party websites such as payment providers or service partners. This Privacy Policy does not apply to those third-party websites.
We recommend reading the privacy policy of each website you visit separately. 9kiss is not responsible for the privacy practices or content of third-party websites, even those linked from our platform.
9kiss reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Any changes will be published on our website with a clear effective date.
For material or significant changes, we will provide clearer notice via in-platform notifications or email to the address registered in your account at least 14 days before the changes take effect.
Continued use of the 9kiss platform after any amendments are published constitutes your acceptance of the updated policy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please contact us through the following channels:
Our Data Protection Team will respond to all privacy-related enquiries within 3 business days. For complex matters or data subject rights requests, the response period is up to 14 business days.
If you are not satisfied with how we handle your privacy concerns, you have the right to lodge a complaint with the relevant Malaysian Personal Data Protection Department.
We invest in the best technology and processes to ensure that every piece of information you entrust to us stays in the right hands.
All communications between your device and 9kiss servers are encrypted using industry-standard 128-bit SSL technology — the same level used by leading banks in Malaysia.
Our privacy policy is designed in full compliance with Malaysia's Personal Data Protection Act 2010. Your rights as a user in Malaysia are respected and protected under local law.
9kiss has never and will never sell your personal data to advertisers or data brokers. Your information is used solely for purposes you consented to at the time of registration.
Our server infrastructure is protected by a multi-layer firewall and threat detection system that is continuously monitored around the clock to ensure no unauthorised access.
Our 2FA system adds an extra layer of security to your account. Even if your password is compromised, your account remains protected through verification via your personal device.
Our systems and privacy policy are regularly reviewed and audited by our internal security team and independent third parties to ensure your protection stays current and relevant.
Your data is protected, your identity is verified, and your privacy is respected. Register a 9kiss account today and enjoy a secure betting experience alongside over 500,000 members across Malaysia.